Have you locked yourself out of your house?

During business hours….

Our office may retain a duplicate set of key/s to the property for emergency access.

Under certain circumstances and if a copy is held, they can be loaned during office hours with a $20.00 refundable key deposit. Once keys are returned the deposit will be refunded accordingly. We note the keys must be returned the same day.


After business hours….

An after-hours key service may be available by calling the office and pressing #1 option to be transferred to the emergency mobile. It should be noted however that the availability of this particular type of service is subject to individual staff members discretion to attend and in accordance with NSW Occupational Safety guidelines and a mandatory non-refundable $50.00 attendance fee being paid – this fee is not negotiable and must be paid on the agents arrival at the property. You will be asked if you have the funds available to utilise the service when phoning the emergency phone.

PLEASE NOTE; This service is only available during daylight hours to ensure the security of the staff entry to the office and property attending.


Should you feel it essential that someone attend outside of the above scope, you may contact a locksmith (we recommend Newcastle Locksmiths on 4963 7666). Utilising this type of service however will see all associated costs being solely payable by you, the tenant.